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Act in a professional manner, with utmost honesty and integrity when dealing with customers.
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Disclose all costs and fees upfront, without small print nor misrepresentation of the product being offered.
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Do not charge non-refundable fees which would be perceived as being excessive.
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Do not issue terms nor charge a fee when the company has no intention of lending. Likewise, when in doubt err on the side of caution rather than be sorry later.
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Relate to customer complaints in a professional and speedy manner.
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Abide by the rules imposed by the relevant regulatory authorities. Furthermore, we strictly engage in legal and ethical transactions only. Without exception.
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We are committed to have the best interests of the customer in mind and shall attempt to meet their expectations where conditions allow.
Pawn Express is a finance company based in Botswana.
The company’s core activity is short to medium term finance through various financing types such as Vehicle Re-finance, Pawn (Short – Medium Term Secured Financing).
Masego R.
“Thank you! That is all I can say for being there for me when I needed you most”.
Gaone M.
“I was always afraid of Pawn Shops. You proved me wrong. You proved me there is an honest and trustworthy pawn shop. I definitely know where to go back to when I need money”.
Thuso S.
“I truly appreciate your support, but mostly for not taking advantage of me, and for treating me with Fairness, Patience and Understating”.
