Act in a professional manner, with utmost honesty and integrity when dealing with customers.
Disclose all costs and fees upfront, without small print nor misrepresentation of the product being offered.
Do not charge non-refundable fees which would be perceived as being excessive.
Do not issue terms nor charge a fee when the company has no intention of lending. Likewise, when in doubt err on the side of caution rather than be sorry later.
Relate to customer complaints in a professional and speedy manner.
Abide by the rules imposed by the relevant regulatory authorities. Furthermore, we strictly engage in legal and ethical transactions only. Without exception.
We are committed to have the best interests of the customer in mind and shall attempt to meet their expectations where conditions allow.
Pawn Express is a finance company based in Botswana.
The company’s core activity is short to medium term finance through various financing types such as Vehicle Re-finance, Pawn (Short – Medium Term Secured Financing).
“Thank you! That is all I can say for being there for me when I needed you most”.
“I was always afraid of Pawn Shops. You proved me wrong. You proved me there is an honest and trustworthy pawn shop. I definitely know where to go back to when I need money”.
“I truly appreciate your support, but mostly for not taking advantage of me, and for treating me with Fairness, Patience and Understating”.